Dynamic Updates and Device Registration Failing in GCP. HELP!!!

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Dynamic Updates and Device Registration Failing in GCP. HELP!!!

Cyber Elite
Cyber Elite

Ok Gurus,  I got a need for some help and visibility on this one... please... 


My FWs are virtualized within a open source (KVM) environment, that was placed into GCP back in June 2019.


Somewhere along this week, when I first noticed that I am not getting my Dynamic Updates, cannot retrieve license keys from license server, nothing... 


I looked at a different set of FWs that are in GCP (when they were booted up on Jan 12, and they have not gotten their updates either.  

We think there is something going on with GCP, because it was working fine for nearly 6 months. 


I am wondering anyone on this forum is running into similar "weird" stuff going on within GCP.


There has been literally no changes made to the virtualized pods.


I am asking for confirmation that someone (please) test with their GCP hosted virtual FWs and let me know.


I have wiresharks from internet facing GCP port, and the inside interface (facing the FW) and I am seeing re-transmissions from GCP. 




I have a ticket open with PANW TAC and they are not able to confirm this issue.... they showed me there was connectivity to their servers.

For example... it is hit or miss, but if I do a "request content upgrade check" will complete... but other times, it just hangs and I get the "generic communication" error message. 


Yet this happens on EVERY SINGLE virtualized firewall that we have deployed... going back to Jan 12th.


Again, please do testing or advising your thoughts.


Thank you.



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