Global Protect The network connection is unreachable

[kapildev87]

 I have trail account VM series setup with global protect config, followed youtube video.

I see that login works fine but tunnel with external gw is not coming up. see following error. anyone who can help me ?

[TomYoung]

Hi @kapildev87 ,

When you say "login works fine" I assume that you mean the web login on the portal?  If so, then check your traffic and system logs (or GlobalProtect logs for 9.1+) for dropped traffic or errors.  If you can't find the issue there here are in-depth troubleshooting steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS.

Thanks,

Tom

[kapildev87]

Hi Tom Young,

I had configured private IP for global protect which should have been public IP --> After updating config it worked fine.

Thanks,

Kapil