Enhanced Security Measures in Place:   To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.

Global Protect The network connection is unreachable

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Global Protect The network connection is unreachable

L0 Member

 I have trail account VM series setup with global protect config, followed youtube video.

I see that login works fine but tunnel with external gw is not coming up. see following error. anyone who can help me ?

Screen Shot 2021-11-29 at 3.13.17 PM.png

2 REPLIES 2

Cyber Elite
Cyber Elite

Hi @kapildev87 ,

 

When you say "login works fine" I assume that you mean the web login on the portal?  If so, then check your traffic and system logs (or GlobalProtect logs for 9.1+) for dropped traffic or errors.  If you can't find the issue there here are in-depth troubleshooting steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS.

 

Thanks,

 

Tom

 

Help the community: Like helpful comments and mark solutions.

Hi Tom Young,

I had configured private IP for global protect which should have been public IP --> After updating config it worked fine.

 

Thanks,

Kapil

  • 20820 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!