- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
11-29-2021 03:42 PM
I have trail account VM series setup with global protect config, followed youtube video.
I see that login works fine but tunnel with external gw is not coming up. see following error. anyone who can help me ?
11-29-2021 04:56 PM - edited 11-29-2021 04:57 PM
Hi @kapildev87 ,
When you say "login works fine" I assume that you mean the web login on the portal? If so, then check your traffic and system logs (or GlobalProtect logs for 9.1+) for dropped traffic or errors. If you can't find the issue there here are in-depth troubleshooting steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS.
Thanks,
Tom
11-29-2021 05:18 PM
Hi Tom Young,
I had configured private IP for global protect which should have been public IP --> After updating config it worked fine.
Thanks,
Kapil
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!