03-29-2022 02:35 PM
I have a panorama VM running on Azure, I am currently trying to bring up some log collector VMs also on azure to handle the logs of my firewalls.
I have been able to deploy the log collectors, but when I add the log collector to the panorama through the "Managed collectors" section, I do not get any connection status, the connection status is just blank.
I can ping the IP of the log collector from the panorama and vice-versa, but I am unable to connect the log collector to the panorama.
On checking the mp.logs of the log collector, i see this error -
Error: pan_cmsa_tcp_channel_setup(src_panos/cms_agent.c:1196): panorama agent: SSL connect error. sock=16 err=1
On checking the panorama-status on the log collector, the panorama connected state is "No"
Kindly let me know if you have seen something similar and how you fixed it.
03-30-2022 03:49 PM - edited 03-30-2022 04:20 PM
Thank you for the post @BabajideM
could you check below points:
1.) Make sure that Log Collector's serial number and password in Panorama under Managed Log Collectors are correct.
2.) Make sure that PAN-OS of Log Collector is the same or lower than the one running on Panorama.
3.) I would also make sure that log collector is configured to use the same time zone as Panorama and that DNS server is configured:
set deviceconfig system timezone <Time Zone>
set deviceconfig system dns-setting servers primary <IP address> secondary <IP address>
4.) Make sure log collector is added to log collector group and push the configuration to log collector group by: Commit > Push to Devices > Collector Groups > [Log Collector name].
5.) Make sure that App content version installed on Log Collector is the same as the one on Panorama.
6.) On Panorama side, I would check the output from: show netstat numeric yes | match 3978
Could you also take packet capture on Panorama side? You can use Log Collector's IP address as a filter. Make sure that TCP 3978 between Panorama and Log Collector are open.
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