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Unable to connect log collector to panorama

L0 Member

I have a panorama VM running on Azure, I am currently trying to bring up some log collector VMs also on azure to handle the logs of my firewalls.


I have been able to deploy the log collectors, but when I add the log collector to the panorama through the "Managed collectors" section, I do not get any connection status, the connection status is just blank.


I can ping the IP of the log collector from the panorama and vice-versa, but I am unable to connect the log collector to the panorama.


On checking the mp.logs of the log collector, i see this error - 

Error: pan_cmsa_tcp_channel_setup(src_panos/cms_agent.c:1196): panorama agent: SSL connect error. sock=16 err=1


On checking the panorama-status on the log collector, the panorama connected state is "No"


Kindly let me know if you have seen something similar and how you fixed it.


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