Best Practices Question

[sam.clark]

Currently have the FREE version of AIOps.   Noticing some anomalies with the best practices analysis (and from reading on the forums, it appears others are to).  One example I have and curious if others are seeing it.

In the Best Practices Dashboard looking at the Network->Network Profiles, it is identifying Ipsec Crypto Profiles and alerting that "The IPSec Crypto profile (Network > Network Profiles > IPSec Crypto) does not use an AES encryption algorithm.".  However, AES are the ONLY encryption profiles configured on all of the IPsec Crypto configurations.  I assume this is some type of bug in the AIOps solution?  

I like the idea of the AIOps tool for the constant best practice analysis.  It represents good information, however little things like this are distracting.  As I understand, there is no way to report things about AIOps, is that true?  Is there some official avenue to report anomalies like this?

[cchristiansen]

The behavior you have described appears to me to be a bug.  Please open a ticket with Support for any issues with the product.  For feature requests, please work with your Sales team to have them submitted.

[sam.clark]

Thanks!  I will try a support ticket.  I was under the impression that the Free tier was unavailable for support, but I may have misunderstood.   

Of course, I've seen several things like this and wouldn't be inclined to move past the free tier as-is, so it would make sense there would be some avenue to alert of these types of things. 

I'll go ahead and submit a support ticket and come back here to update the discussion with the outcome.