Cannot Launch AIOps for NGFW

[twenzke]

Good morning,

We activated AIOps for NGFW several weeks ago and began using it.

Now when I go to use it, I get a popup saying "Please navigate to this application from the Application Hub to continue."

I am launching this app from the icon at the top of the Apps page.

If I were to go to activate AIOps again, it tells me the Cortex Data Lake instance is already in use.

[svenkatarama]

I wonder if this is related to stale cookies. Are you able to clear cookies (or try this in incognito mode) to see if that resolves the issue? 

[twenzke]

I tried Incognito and issue persists.
Only difference possibly is that we have SAML sign-in to Palo's support/apps/etc pages

[twenzke]

I tried our palo account that is not tied to SAML and same issue.

[svenkatarama · Accepted solution]

It is odd that it used to work, but not anymore. Any chance that something upstream blocking some API response? Suggest trying this out to figure out where the issue lies - 

1. On the page where this message pops up, go into the developer mode on your browser (right click>"Inspect" in Chrome), and then navigate to the 'Network' tab.
2. When this page loads, (and the error pops up), you might see lines that get color-coded in red (perhaps starting with 'tokens?')
3. Doube-clicking that message might give an indication as to where the problem lies (which endpoint is not getting allowed).

[twenzke]

Thanks for that insight - Netskope was blocking the API call to PAN.