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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

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AIOPS inaccurately reports on QUIC BPA Block

I blocked QUIC within panorama shared policy last week. AIOPS still recommends blocking QUIC. How do I get AIOPS to recognize that we are blocking QUIC with an App group? I can't create a ticket as the ticket platform keeps shoving me to the LIVE community. I don't think anyone here is able to help as this seems like a parsing issue on AIOPS.

Some PAN-OS 10.1.1 and 10.1.2 firewalls not appearing in AIOPS

Hi, I have successfully onboarded some of our firewalls to AIOPS using setup of Device Certificate, Telemetry, Device Association and they then show up in the platform. However, 3 of our Firewalls have not shown up, even though I have followed same process for these. After 3 days, they are still not appearing in the AIOPS instance. All the f...

Resolved! AIOps Device Associations

Hi All, I have multiple firewalls managed by Panorama and connected to an active CDL subscription. AIOps for Free was activated but I cannot associate any production firewalls to my TSIG account. The devices have an error noting the device is associated with another platform. The issue is the "other" platform is the activate CDL tenant and alr...

Move Current Instance of AIOps to New Tenant (TSG) System

We've had an instance of (free) AIOps running for a few months. Recently, we've been wanting to try out (90-day trial) the premium features of AIOps. Based on this article (https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732), it looks like that functionality...

It works, sort of, and then it doesn't

I think I did everything needed, between whitelisting, rules needed, licenses, OTP and so on, I can't say with 100% certainty. However, I am able to get to the dashboard, but it still says zero devices onboarded and it's been hours now. Then, all the sudden it will stop working with the error: Unable to retrieve regional info. Request to: api...

New Activation, onboarding and upgrade processes for AIOps as of 2023-02-09

Hi, Starting February 9, 2023, AIOps has new activation processes. The processes are not only made more flexible, and easier, it adds a new licensing option for AIOps Premium (ELA), as well as TSG capabilities. That's right, starting on that date, if you activate AIOps, your new AIOps tenant will be available in the tenant-centric view of th...

ainfante by • L2 Linker
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  • 4 Likes

No reports and unable to upload tech-support file

I setup a new free tenant for AIOPS, but i am unable to use the BPA tool to upload tech-support file, I have tried many times in last 24 hrs. Its just quickly spins out. Also does the free tier only provide DNS and wildfire information as report section is also all empty.

raji_toor by • L4 Transporter
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  • 5 replies
  • 0 Likes

Compile Scheduled Reports

I'd like to schedule a few reports (for which the Reports tab says to go to the Dashboard, but you actually have to go to the Activity tab...), but instead of sending multiple weekly emails, I'd like one compilation report. Is there any way to set this up?

Posture Tab and Usage

AIOps for NGFW I have premium licensing setup, and using the posture tab to assess my firewalls use of all my licensed features. However the info seems to not be accurate, it flags rules that it says do not have have DNS security, wildfire, av and other features enabled, even though when I go into the rule the profiles are all assigned and have...

bschaper by • L2 Linker
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