Move Current Instance of AIOps to New Tenant (TSG) System

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Move Current Instance of AIOps to New Tenant (TSG) System

L0 Member

We've had an instance of (free) AIOps running for a few months. Recently, we've been wanting to try out (90-day trial) the premium features of AIOps. Based on this article (, it looks like that functionality has moved to a new Tenant system (TSG).


Because we do not have a "Tenant" already, I clicked on the Activate for "AIOps for NGFW Free". This allowed me to create a Tenant, but also created a new instance of AIOps.


Is there a way to remove the newly created AIOps and move our existing AIOps into the Tenant?


If I try to associate devices to this Tenant, they are gray'd out not allowing me to.



---Michael Orme

L3 Networker

Hi @michael.ormee 


Hope you are doing good!


>We can't delete the instance from our side it should be done by backend 

>Kindly share the CSP id and Tenant id for instance which should be deleted


Thank you!


Kindly share confidential message in private


Likitha R
Product Specialist
Palo Alto Networks
*Don’t forget to accept the solution provided!*
AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.


L3 Networker

We plan to migrate the existing AIOps instances to the new tenant-centric (TSG) system in a few days' time. This will also migrate the associated CDL and the current devices associated with the CDL into a newly created tenant for you.


Please watch your current AIOps UI for a banner that notifies you before and after your tenant has been migrated.


Please go ahead with the deletion as suggested. Once migrated, you can spin up a Premium AIOps that also points to the same CDL 

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