AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

Discussions

AIOPS inaccurately reports on QUIC BPA Block

I blocked QUIC within panorama shared policy last week. AIOPS still recommends blocking QUIC. How do I get AIOPS to recognize that we are blocking QUIC with an App group? I can't create a ticket as the ticket platform keeps shoving me to the LIVE community. I don't think anyone here is able to help as this seems like a parsing issue on AIOPS.

Some PAN-OS 10.1.1 and 10.1.2 firewalls not appearing in AIOPS

Hi, I have successfully onboarded some of our firewalls to AIOPS using setup of Device Certificate, Telemetry, Device Association and they then show up in the platform. However, 3 of our Firewalls have not shown up, even though I have followed same process for these. After 3 days, they are still not appearing in the AIOPS instance. All the f...

Resolved! AIOps Device Associations

Hi All, I have multiple firewalls managed by Panorama and connected to an active CDL subscription. AIOps for Free was activated but I cannot associate any production firewalls to my TSIG account. The devices have an error noting the device is associated with another platform. The issue is the "other" platform is the activate CDL tenant and alr...

Move Current Instance of AIOps to New Tenant (TSG) System

We've had an instance of (free) AIOps running for a few months. Recently, we've been wanting to try out (90-day trial) the premium features of AIOps. Based on this article (https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732), it looks like that functionality...

It works, sort of, and then it doesn't

I think I did everything needed, between whitelisting, rules needed, licenses, OTP and so on, I can't say with 100% certainty. However, I am able to get to the dashboard, but it still says zero devices onboarded and it's been hours now. Then, all the sudden it will stop working with the error: Unable to retrieve regional info. Request to: api...

No reports and unable to upload tech-support file

I setup a new free tenant for AIOPS, but i am unable to use the BPA tool to upload tech-support file, I have tried many times in last 24 hrs. Its just quickly spins out. Also does the free tier only provide DNS and wildfire information as report section is also all empty.

raji_toor by L4 Transporter
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AIOPS Free version not reporting all DATA

We have setup AIOPS to test out and successfully onboarded 6 premise firewalls 5450 runnig 10.1.3 PANOS. In the AIOPS app the 6 devices are listed but we only see 9 health warning and no other data. This is now running for 5 days with no real metrics. We set this up with Palo engineering team and they suggested we open a support case. I opened a...

gogginl by L0 Member
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AIOps Data Not In Hub

My firewalls are configured correctly and sending data to the hub but I am not seeing any of that data in the AIOps NGFW app in the hub. Any ideas on what could be causing this?

bigelyk by L0 Member
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Resolved! AIOps for NGFW

Does anyone here know much about this? Specifically, I’m hoping it will be able to do some of the things I think are lacking for Palo in a large environment, such as notification of hardware failures, expiring licenses, dynamic updates that haven’t been able to update for a specified timeframe and so on.

AIOPs for multitenant Panorama

Hello, For the scenario of a managed services provider, one Panorama is used to manage firewalls of separate tenants A few months ago this was working - the device health and other info was showing up in the app portal under the firewall owner's tenant AIOPs page. The security alerts/health (BPA critical/warnings) were showing up under the M...

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