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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

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AIOps Alerts

Can someone provide information about how alerts work in AIOps? What I am looking for is how the alerts get managed. The documentation doesn't describe what Acknowledge or Supress actually does. We're trying to understand how issues can be resolved after we have made the necessary changes. Does the system have the capability to see the changes ...

Resolved! Not receiving a Zone Protection Profile Threshold Recommendation from AIOps

I'm trying to use AIOps to get a suggested DoS protection baseline. The first method suggested by this guide is to use Zone Protection profile Threshold Recommendation alerts from the AIOps. I have two Palos that have been sending telemetry data for AIOps for 3 weeks now, but so far this alert has not been generated. Does anyone have any exper...

NavyTech by • L1 Bithead
  • 7463 Views
  • 5 replies
  • 0 Likes

Announcing AIOps for NGFW 3.0

Hello everyone! We are delighted to introduce AIOps for NGFW 3.0, which empowers our customers to further enhance the effectiveness of firewall management. This update enables them to optimize their security measures, gain insights into the dynamic relationship between users, applications, and threats across their entire network, and efficient...

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ainfante by • L2 Linker
  • 9044 Views
  • 3 replies
  • 3 Likes

Resolved! AIOps Management Plane CPU Alerts

I've recently started looking at the AIOps dashboard with the telemetry data submitted by our firewalls. I've seen several alerts in AIOps for 'High Processing Activity'. When you look at the detail of the alert I see a graph that shows an average of 75% or more average management CPU use over the last 7 days. If that were true it would indee...

New 10-minute AIOps demo

Hi everyone, Here's a new 10-minute demo of the latest AIOps version: (function() { var wrapper = document.getElementById('lia-vid-6326208950112w960h540r453'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedm...

ainfante by • L2 Linker
  • 2178 Views
  • 0 replies
  • 1 Likes

AIOps Incorrect MP CPU Usage for VM

On VM firewall models the "Management Plane CPU Usage" metric appears to sum the usage of "pan_task" processes, which are related to the dataplane. This causes the MP CPU metric to be way higher than what it is in reality and generates a large number of false positive Resource Limits alerts.

P19991 by • L2 Linker
  • 1487 Views
  • 0 replies
  • 0 Likes

NEW AIOps feature -- Probable Cause Analysis

Hi, We have recently released a new feature in AIOps -- Probable Cause Analysis. This feature greatly helps troubleshoot NGFW issues. Here is a video walkthrough of this new feature, specifically around a Dataplane (DP) CPU usage alert and finding its probable cause: (function() { var wrapper = document.getElementById('lia-vid-63244995551...

ainfante by • L2 Linker
  • 2138 Views
  • 0 replies
  • 1 Likes

Unable to activate AIOps 90-days trial

Hi, My customer had requested a 90-days trial license for AIOps from the CSP portal. Once submitted, he received an activation email which upon clicking "Activate", directed him to HUB for activation process. However in the page, the "Select CDL Instance" drop down menu is grayed out. Without the CDL Instance selection, he's unable to proc...

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Exporting Alerts

I think AIOps has great potential, but one of the issues I have at the moment is that there are a ton (thousands) of Alerts that are horribly sorted. Even if you sort them by the name of the Alerts, such as "Rule Description Not Set", there is no way to further sort by Location. Then you have to go into each location for the rule name, which w...

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