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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

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Resolved! How to form alerting on AIOps

Hello - One of the reasons I am taking a look at AIOps (free) is for alerting, but it doesn't seem to correlate from firewalls to AIOps. For example: I would like email alerts for this sort of thing. I currently have, on Panorama > Collector Groups > Collector Log Forwarding > System the following filter to email me ((eventid eq 'conf...

Resolved! AIops is not showing any data

I just on boarded three firewalls and AIops is not showing any data can anyone help? from firewall its showing last attempt is success for telemetry . Also how can i delete the AIOps instance?

AIOPS inaccurately reports on QUIC BPA Block

I blocked QUIC within panorama shared policy last week. AIOPS still recommends blocking QUIC. How do I get AIOPS to recognize that we are blocking QUIC with an App group? I can't create a ticket as the ticket platform keeps shoving me to the LIVE community. I don't think anyone here is able to help as this seems like a parsing issue on AIOPS.

Some PAN-OS 10.1.1 and 10.1.2 firewalls not appearing in AIOPS

Hi, I have successfully onboarded some of our firewalls to AIOPS using setup of Device Certificate, Telemetry, Device Association and they then show up in the platform. However, 3 of our Firewalls have not shown up, even though I have followed same process for these. After 3 days, they are still not appearing in the AIOPS instance. All the f...

Resolved! AIOps Device Associations

Hi All, I have multiple firewalls managed by Panorama and connected to an active CDL subscription. AIOps for Free was activated but I cannot associate any production firewalls to my TSIG account. The devices have an error noting the device is associated with another platform. The issue is the "other" platform is the activate CDL tenant and alr...

Move Current Instance of AIOps to New Tenant (TSG) System

We've had an instance of (free) AIOps running for a few months. Recently, we've been wanting to try out (90-day trial) the premium features of AIOps. Based on this article (https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732), it looks like that functionality...

It works, sort of, and then it doesn't

I think I did everything needed, between whitelisting, rules needed, licenses, OTP and so on, I can't say with 100% certainty. However, I am able to get to the dashboard, but it still says zero devices onboarded and it's been hours now. Then, all the sudden it will stop working with the error: Unable to retrieve regional info. Request to: api...

No reports and unable to upload tech-support file

I setup a new free tenant for AIOPS, but i am unable to use the BPA tool to upload tech-support file, I have tried many times in last 24 hrs. Its just quickly spins out. Also does the free tier only provide DNS and wildfire information as report section is also all empty.

raji_toor by • L4 Transporter
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AIOPS Free version not reporting all DATA

We have setup AIOPS to test out and successfully onboarded 6 premise firewalls 5450 runnig 10.1.3 PANOS. In the AIOPS app the 6 devices are listed but we only see 9 health warning and no other data. This is now running for 5 days with no real metrics. We set this up with Palo engineering team and they suggested we open a support case. I opened a...

gogginl by • L0 Member
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