NEW AIOps feature -- Probable Cause Analysis

Hi,

We have recently released a new feature in AIOps -- Probable Cause Analysis. This feature greatly helps troubleshoot NGFW issues.

Here is a video walkthrough of this new feature, specifically around a Dataplane (DP) CPU usage alert and findin

Getting An internal server error occurred while trying to activate the AIOps for NGFW.

Salut, Live Community

Being new, this is my first inquiry.

When attempting to activate the AIOps for NGFW, I receive the message "An internal server error occurred." I'm not sure what step I may have overlooked.

Look over it and let me know w

Unable to activate AIOps 90-days trial

Hi,

My customer had requested a 90-days trial license for AIOps from the CSP portal. Once submitted, he received an activation email which upon clicking "Activate", directed him to HUB for activation process. However in the page, the "Select CDL In

Exporting Alerts

I think AIOps has great potential, but one of the issues I have at the moment is that there are a ton (thousands) of Alerts that are horribly sorted.  Even if you sort them by the name of the Alerts, such as "Rule Description Not Set", there is no wa

AI OPS dashboard timeframe

Hello,

Is there a way to change the default 30day timeframe on the default dashboards that show up after AIOPS login? The dashboard timing out alerts after 30 days is not helpful for security reports. If I can get the dashboards to show every open iss

AIOps FREE displays no data

Hi

I have a similar issue med no data on AIOps (I can display DNS and Wildfire)

I se the firewalls in APP, and Firewalls is sending data (only 2 is active for now) 

The firewall displays seems OK

Device Telemetry Statistics:
device-health-perfor

AIOps for NGFW (Free) displays no Data

Hello.

I have a problem with AIOps for NGFW (Free). The Firewall (PA-220) is successfully connected and is sending telemetry-data to the cloud. AIOps for NGFW has also been activated successfully. But after opening the AIOps app in the Hub, I can't

AIOps - Cannot Change Predefined Location Alerts

Is there a way to change alerts in AI Ops to not fire for predefined objects? These default objects are read-only, so I have no control over if they aren't configured properly.

AIOps for NGFW 

AIOps for NGFW free with existing Cortex Data Lake

Hi all,

I'm deploying AIOps free for my customers and, for the most part, I can't see any problems. I am however strugeling with customers that have existing CDL. About two weeks ago, when deploying AIOps free, wizard gave you the option to pick CD

NGFW PA-3200 series Telemetry DATA collection not happening in AIOps

Hi all,

We have Installed Device certificate and enabled telemetry on PA-3200 HA pair, But Telemetry shown "Disabled" in Telemetry data collection in AIOps. We have waited almost 5 days, still not fetching.

We also tried the below steps.

AIOPS remove device from inventory

Hello,

When I try to remove a device from AIOPS device inventory by clicking the "Onboarded" check mark I receive the error "Failed to offboard hostname: <device name>".

The device is no longer send telemetry.

Any thoughts as to how I can remov

AIOPS Free instance not showing Health Status for the devices

I have a 3 days old AIOPS free instance, I onboarded most of our firewalls, more than 50 are already visible in the device inventory and it says telemetry information is being collected for all of them. Nevertheless the dashboard is not showing up an