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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

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Unable to activate AIOps 90-days trial

Hi, My customer had requested a 90-days trial license for AIOps from the CSP portal. Once submitted, he received an activation email which upon clicking "Activate", directed him to HUB for activation process. However in the page, the "Select CDL Instance" drop down menu is grayed out. Without the CDL Instance selection, he's unable to proc...

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Exporting Alerts

I think AIOps has great potential, but one of the issues I have at the moment is that there are a ton (thousands) of Alerts that are horribly sorted. Even if you sort them by the name of the Alerts, such as "Rule Description Not Set", there is no way to further sort by Location. Then you have to go into each location for the rule name, which w...

AIOps FREE displays no data

Hi I have a similar issue med no data on AIOps (I can display DNS and Wildfire) I se the firewalls in APP, and Firewalls is sending data (only 2 is active for now) The firewall displays seems OK Device Telemetry Statistics:device-health-performance: last-attempt: Thu Mar 23 14:41:05 CET 2023last-success: Thu Mar 23 14:41:05 CET 2023num-of...

Resolved! Offboard/Remove devices from AIOPS

Hi guys, good day. My question is simple: Is there a way I can offboard the devices from the AIOps for NGFW using the free version? Some of my old devices has been removed from the environment and I need to remove it from the baseline.

AIOps for NGFW (Free) displays no Data

Hello. I have a problem with AIOps for NGFW (Free). The Firewall (PA-220) is successfully connected and is sending telemetry-data to the cloud. AIOps for NGFW has also been activated successfully. But after opening the AIOps app in the Hub, I can't see any data from the firewall. Regards, StefanPlease note you are posting a public message wh...

skuegler by • L0 Member
  • 5355 Views
  • 4 replies
  • 0 Likes

NGFW PA-3200 series Telemetry DATA collection not happening in AIOps

Hi all, We have Installed Device certificate and enabled telemetry on PA-3200 HA pair, But Telemetry shown "Disabled" in Telemetry data collection in AIOps. We have waited almost 5 days, still not fetching. We also tried the below steps. 1. Refetched the device cert and enabled telemetry. 2. checked the connectivity between FW and require...

Resolved! General AIOps questions

I have a fairly large environment and have just moved Panorama and Loggers to 10.1.X. I'm mainly hoping to use AIOps for hardware failure notification, so let's say I have a pair of FW's in England still on 9.1.x connected to my Panorama. If I have AIOps installed with only Panorama onboarded, is that enough to say get a notification if a fan ...

AIOPS remove device from inventory

Hello, When I try to remove a device from AIOPS device inventory by clicking the "Onboarded" check mark I receive the error "Failed to offboard hostname: <device name>". The device is no longer send telemetry. Any thoughts as to how I can remove the device? Thank you.

khs2135 by • L0 Member
  • 2570 Views
  • 1 replies
  • 2 Likes

AIOPS Free instance not showing Health Status for the devices

I have a 3 days old AIOPS free instance, I onboarded most of our firewalls, more than 50 are already visible in the device inventory and it says telemetry information is being collected for all of them. Nevertheless the dashboard is not showing up any information. We have some health alerts but that is the only information showed. Many thanks...

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firewall telemetry disabled

Just turned up AIOps free and have my devices, panorama and firewalls, added to the AIOps device inventory. Panorama is sending telemetry data however my firewalls are not. I've configured my firewalls' templates to send telemetry data, which includes threat prevention, device health and performance, and product usage, as well as the region. Sti...

Aiops Message - Device Security

My Device Security has gone from Good to Fair because of an anomaly, i think. The seggested remediation does not read correctly. I have already blocked all QUIC apps but the AIOPS is still complaining. Am I the only one confused? Please Help.

bahan by • L1 Bithead
  • 2959 Views
  • 2 replies
  • 0 Likes

Resolved! How to form alerting on AIOps

Hello - One of the reasons I am taking a look at AIOps (free) is for alerting, but it doesn't seem to correlate from firewalls to AIOps. For example: I would like email alerts for this sort of thing. I currently have, on Panorama > Collector Groups > Collector Log Forwarding > System the following filter to email me ((eventid eq 'conf...

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