Unable to activate AIOps 90-days trial

[AlexCheong]

Hi,

My customer had requested a 90-days trial license for AIOps from the CSP portal. Once submitted, he received an activation email which upon clicking "Activate", directed him to HUB for activation process. However in the page, the "Select CDL Instance" drop down menu is grayed out. 

Without the CDL Instance selection, he's unable to proceed for activation. May I know what could be the reason for this problem?

Appreciate the advice.

[TomYoung]

Hi @AlexCheong ,

The video Scenario 3/4 says that CDL is required for AIOps Premium (1:40).  "The workflow will stop is there is no CDL."

https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrad...

Like you, I was told that I could activate the trial license without CDL.  The video says otherwise.  Customers can request a trial CDL license from their PANW SE.

Thanks,

Tom

[AlexCheong]

Hi Tom,

Thanks for your reply. Let me get the CDL license and try this again.

Cheers,

Alex

[lir]

Hi @AlexCheong ,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you check the solution provided by TomYoung and update accordingly.

Please "accept it as a solution" if you found the answer and article useful.

If you have any further questions please reach out to the community.

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
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This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

[AlexCheong]

Hi Tom,

The customer had requested and activated the CDL trial license but unfortunately the "Select CDL Instance" is still grayed out in the AIOps activation page. Any idea?

Regards,

Alex 

[MMadrala]

I have full version of CDL and same issue. I can see CDL instance in the drop down but it's grayed out.

Anyone had any luck with this?