Firewalls not appearing in AIOps

[MemjetITS]

I've added 5 firewalls to AIOPs and only two are appear. The other three have the same setting but no data is being import into the dashboard. What could be wrong?

[TomYoung]

Hi @MemjetITS ,

Do you have telemetry enabled on all NGFWs?

Thanks,

Tom

[MemjetITS]

Hi Tom, Telemetry is enabled and there is a valid device certificate. In the system log I can see the files are being uploaded successfully and the traffic logs show that the packets are passing the firewalls.

Its been quite a few days these two firewalls are not appearing in the AIOps dashboard.

Cheers

Ash 

[Carleton]

anyone get an answer for this? I have nothing showing up out of 4 firewalls

[TomYoung · Accepted solution]

Hi @MemjetITS ,

On the Hub, what do you see under Common Services (upper right) > Device Associations?

Under AIOps, what do you see under Settings > Device Inventory?

Please check out these videos to see if they can help -> https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrad....

Thanks,

Tom

[Carleton]

That was it. it took a while for the common services to even show up in the UI.

[MemjetITS]

Hi Tom,

Seems like I need to add the devices to Common Services (upper right) > Device Associations. After a while they became green in the AIOps dashboard.

Cheers,

Ash

[MemjetITS]

Hi Tom,

Seems like I need to add the devices to Common Services (upper right) > Device Associations. After a while they became green in the AIOps dashboard.

Cheers,

Ash

[SANTHAPRABU]

Try to restart management server process on firewall

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

[laurence64]

This answer fixed a problem that I had been having for a while thank you @TomYoung