Firewalls not appearing in AIOps

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Firewalls not appearing in AIOps

L1 Bithead

I've added 5 firewalls to AIOPs and only two are appear. The other three have the same setting but no data is being import into the dashboard. What could be wrong?

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Hi @MemjetITS ,

 

On the Hub, what do you see under Common Services (upper right) > Device Associations?

 

Under AIOps, what do you see under Settings > Device Inventory?

 

Please check out these videos to see if they can help -> https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrad....

 

Thanks,

 

Tom

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9 REPLIES 9

Cyber Elite
Cyber Elite

Hi @MemjetITS ,

 

Do you have telemetry enabled on all NGFWs?

 

Thanks,

 

Tom

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L1 Bithead

Hi Tom, Telemetry is enabled and there is a valid device certificate. In the system log I can see the files are being uploaded successfully and the traffic logs show that the packets are passing the firewalls.

 

Its been quite a few days these two firewalls are not appearing in the AIOps dashboard.

 

Cheers

Ash 

L2 Linker

anyone get an answer for this? I have nothing showing up out of 4 firewalls

Cyber Elite
Cyber Elite

Hi @MemjetITS ,

 

On the Hub, what do you see under Common Services (upper right) > Device Associations?

 

Under AIOps, what do you see under Settings > Device Inventory?

 

Please check out these videos to see if they can help -> https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrad....

 

Thanks,

 

Tom

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That was it. it took a while for the common services to even show up in the UI.

L1 Bithead

Hi Tom,

Seems like I need to add the devices to Common Services (upper right) > Device Associations. After a while they became green in the AIOps dashboard.

 

Cheers,

Ash

 

 

 

L1 Bithead

Hi Tom,

Seems like I need to add the devices to Common Services (upper right) > Device Associations. After a while they became green in the AIOps dashboard.

 

Cheers,

Ash

L1 Bithead

Try to restart management server process on firewall

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

L4 Transporter

This answer fixed a problem that I had been having for a while thank you @TomYoung 

PCCSA PCNSA PCNSE PCSAE
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