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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

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Announcing AIOps for NGFW 2.5

Hello everyone! We’re proud to announce the availability of AIOps for NGFW 2.5 to help our customers improve the operational efficiency of managing firewalls from a health and performance point of view, maximize their security posture and visualize and report the interplay between users, applications, and threats across their entire deployment...

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ainfante by • L2 Linker
  • 2379 Views
  • 0 replies
  • 1 Likes

AIOps missing Activate button

I was trying to use AIOps (free or trial), but I don't have the 'Activate' button shown in the HUB.Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended.

Razvaan by • L0 Member
  • 4938 Views
  • 7 replies
  • 0 Likes

AIOps (free) Not showing data. CDL instance shows 'Unvailable'

AIOps debug capture ID -- 35j0QuYOQBKT271tbTUvPgCortex Data Lake debug capture ID -- r4Ed7TwJQjSxaICy5rd7nQ Data not showing in AIOps dashboard after following steps in documentation to onboard devices. This includes adding the AIOps plugin to panorama (version 1.1.0). Device certificates are valid. Panorama on version 10.2.3 and managed firewal...

There is a problem with your entitlements, please contact hub team

I am trying to setup AIOps (free edition) and I'm stuck. My devices are talking to the cloud becuase I see them in my AIOPs dashboard, but I'm not getting any other kind of data. In the hub, the only two apps I have are AIOPs and Explore. When I click the Explore button, I get the following message: There is a problem with your entitlements...

AIops

Hi, I activated AIops yesterday on one of Firewalls. However, 'AIOps for NGFW' under Manage Apps in the Hub still shows the egg timer. It has been over 24 hours since activating. FW is running OS 10.2.3 and is a PA-5220. I was wondering if this delay was normal? Please advise.

Filtering by device group

We run a multi-tenant panorama and have several unrelated accounts reporting alerts Could we request a feature to be added for filtering different device groups (currently called "Locations") so that only the selected device groups can be shown? Ideally a global filter so not just security group alerts but also application and threat data

Frequently encountered problems in Onboarding AIOps

Problems with activating the Free tier of AIOps? In general, it is due to something trivial that has been overlooked. Based on our beta program, these were the top 3 reasons customers usually had issues in standing up an instance of the Free tier of AIOps. 1. During AIOps activation flow, there is no CDL tenant in the drop-down list to point t...

Resolved! Error When Opening AIOPs Application

Just to preface this, I have already registered for AIOps and used it several times before this issue popped up. I can no longer login to AIOps as I receive the following error whenever I attempt to open the application. Error Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.

dmertz by • L1 Bithead
  • 4156 Views
  • 5 replies
  • 0 Likes

AIOps Adaption Summary

I was going through the AIOps adaption summary, and it found a few rules that were not logging. I fixed the rules, but they still show as not logging, and it has been a week or so. How often should AIOps be updating this information? I am on the free tier at the moment, but want to see value before I would license it.

bschaper by • L2 Linker
  • 2619 Views
  • 3 replies
  • 0 Likes

Telemetry collection disabled in AIops

One of our FWs (PA-220, 10.1.6) suddenly stopped showing OK on the AIops portal: telemetry collection is disabled, last telemetry update stuck on about 2 weeks ago. On the FW side everything looks OK: telemetry data is successfully sent. I've tried to disable/enable telemetry on the FW, offboard/onboard the FW in AIops - all to no avail. TAC con...

Resolved! Error Access to AIOPS for NGFW Apps

Good Morning, We have activated AIOPS for NGFW Apps and normally onboarding about 2 weeks ago. Yesterday I have an error when access to AIOPS for NGFW dashboard, the message is 'Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.'Please note you are posting a public message where communit...

radiprm by • L1 Bithead
  • 8448 Views
  • 8 replies
  • 0 Likes

Resolved! Security alerts section empty

Hello, we ran into an issue where the AIOPs page for the firewalls has the security alerts and recommendations missing. Other sections seem to be OK and displaying health alerts and data, but this one is empty. On a call a Palo engineer said that this is known to the AIOPs backend team and we need to open a case and have it routed to the bac...

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