AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
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AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.
About AIOps for NGFW Discussions
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

Discussions

AIOps missing Activate button

I was trying to use AIOps (free or trial), but I don't have the 'Activate' button shown in the HUB.



Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial num...

Razvaan by L0 Member
  • 4322 Views
  • 7 replies
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AIops

Hi,

 

I activated AIops yesterday on one of Firewalls. However, 'AIOps for NGFW' under Manage Apps in the Hub still shows the egg timer. It has been over 24 hours since activating.

 

FW is running OS 10.2.3 and is a PA-5220.

 

I was wondering if this

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Filtering by device group

We run a multi-tenant panorama and have several unrelated accounts reporting alerts

 

Could we request a feature to be added for filtering different device groups (currently called "Locations") so that only the selected device groups can be shown?

 

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Resolved! Error When Opening AIOPs Application

Just to preface this, I have already registered for AIOps and used it several times before this issue popped up. I can no longer login to AIOps as I receive the following error whenever I attempt to open the application.

 

 

Error

Unable to retrieve

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dmertz by L1 Bithead
  • 3640 Views
  • 5 replies
  • 0 Likes

AIOps Adaption Summary

I was going through the AIOps adaption summary, and it found a few rules that were not logging.  I fixed the rules, but they still show as not logging, and it has been a week or so.  How often should AIOps be updating this information?  I am on the f

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bschaper by L2 Linker
  • 2408 Views
  • 3 replies
  • 0 Likes

Telemetry collection disabled in AIops

One of our FWs (PA-220, 10.1.6) suddenly stopped showing OK on the AIops portal: telemetry collection is disabled, last telemetry update stuck on about 2 weeks ago. On the FW side everything looks OK: telemetry data is successfully sent. I've tried t

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Resolved! Error Access to AIOPS for NGFW Apps

Good Morning,

 

We have activated AIOPS for NGFW Apps and normally onboarding about 2 weeks ago.

Yesterday I have an error when access to AIOPS for NGFW dashboard, the message is 'Unable to retrieve regional info. Please navigate to this application

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radiprm by L1 Bithead
  • 7531 Views
  • 8 replies
  • 0 Likes

Resolved! Security alerts section empty

Hello, we ran into an issue where the AIOPs page for the firewalls has the security alerts and recommendations missing.

 

Other sections seem to be OK and displaying health alerts and data, but this one is empty.

 

On a call a Palo engineer said that

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Feature Missing on AiOPS

Hi All,

 

After telemetry is configured on FW and the status is success, then we can see Device Health/Health Alerts and other features on Summary Page, and we can have Insights information from Prisma Access (Cloud Management) which seams FW send r

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