How to add device in AiOps?

[renzanjo11]

Hi Team,

Good day!

How to add devices properly in AiOps?

I have this client which he says no report is being seen for telemetry and data.

May I kindly ask how to do this properly?

Regards,

Renz

[Firdaus_Sat]

Hello, I probably have the similar issue, mine is firewall has been onboarded but in menu Monitor - NGFW Devices, the data is empty, have you resolved the issue?

[kaymorrison]

@Firdaus_Sat 

Hello, based on your screenshot, I can see there is delayed telemetry. You will need to check your telemetry settings to verify they are turned on.

Here are a few other things to look at:

>> Device cert showing 'Valid'

>> Telemetry Status showing 'Success'

>> If status is showing 'Failure' then check your system logs for a possible reason of failure.

Hope this helps!