Security alerts section empty

[PRyncevic]

Hello, we ran into an issue where the AIOPs page for the firewalls has the security alerts and recommendations missing.

Other sections seem to be OK and displaying health alerts and data, but this one is empty.

On a call a Palo engineer said that this is known to the AIOPs backend team and we need to open a case and have it routed to the backend, but going through a case normally, the support engineers are taking a long time and then in the end sending us to the LiveCommunity website.

Does anyone know how to resolve this and get in touch with the people that can fix this?

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[lr · Accepted solution]

Hello @PRyncevic,

As per the update from the backend team, The Alerts and its "Last Alert Updated" would not be updated if there is no change in severity.

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*

[PRyncevic]

Hey Likith, thank you for checking, that makes sense

Could you tell me when are the alerts updated? I applied some changes to remediate some alerts that are active 6 hours ago and they are still active. Do they get updated once per day?

Thanks for your help

[lr]

Hello @PRyncevic,

Whenever the telemetry is sent from the firewall and gets updated alerts also get updated automatically.

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*