Error Access to AIOPS for NGFW Apps

[radiprm]

Good Morning,

We have activated AIOPS for NGFW Apps and normally onboarding about 2 weeks ago.

Yesterday I have an error when access to AIOPS for NGFW dashboard, the message is 'Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.'

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[ppandey · Accepted solution]

Hello @radiprm,

Greetings from Palo Alto Networks!

I saw your post and recommend you to follow the below KB article for activating AIOps for NGFW:

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

Regards,
Priya Pandey
Product specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

[radiprm]

Hello @ppandey 

I have already followed that step, but if I want to enter the hub still show error message.

Thanks.

Regards,

Radi

[ppandey]

Hello @radiprm,

Greetings!

Could you help us with the error message you are getting after you enter the hub.

[radiprm]

Hello @ppandey,

Sorry, I miss input the cortext data lake from AIOps for NGFW form.

Now I already added that and the apps working normally.

Thanks.

Regards,

Radi

[gregdevosenbridge]

Hello Priya.

I am also experiencing the same problem.  First I was sending data to AIOps normally then we introduced CDL which was added to the AIOps settings.  I have reviewed all setting for correctness.   Unable to retrieve regional info is my error message.

[ppandey]

Hello @gregdevosenbridge

Greetings from Palo Alto Networks!

I saw your post and recommend you to go through the following article:

> For onboarding devices to AIOps for NGFW:

    https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/onboard-devices

> Activating AIOps for NGFW when you have CDL:

    https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

Please check you have followed the steps mentioned in the article correctly.

Regards,
Priya Pandey
Product specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

[gregdevosenbridge]

Thank you Priya. These steps have been completed previously. Applications appear at the top of the hub.
Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.

[ppandey]

Hello @gregdevosenbridge

>  Please go through the attached document  and check if the mentioned domains are allowed in your network in order to access the AIOps page. 

    https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/fqdns 

Regards,
Priya Pandey
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw/ct-p/AIOps_for_NGFW