Error Access to AIOPS for NGFW Apps

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Error Access to AIOPS for NGFW Apps

L1 Bithead

Good Morning,

 

We have activated AIOPS for NGFW Apps and normally onboarding about 2 weeks ago.

Yesterday I have an error when access to AIOPS for NGFW dashboard, the message is 'Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.'



Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended.
1 accepted solution

Accepted Solutions

L2 Linker

Hello @radiprm,

 

Greetings from Palo Alto Networks!

 

I saw your post and recommend you to follow the below KB article for activating AIOps for NGFW:

 

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

 

Regards,
Priya Pandey
Product specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

View solution in original post

8 REPLIES 8

L2 Linker

Hello @radiprm,

 

Greetings from Palo Alto Networks!

 

I saw your post and recommend you to follow the below KB article for activating AIOps for NGFW:

 

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

 

Regards,
Priya Pandey
Product specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

Hello @ppandey 

 

I have already followed that step, but if I want to enter the hub still show error message.

 

Thanks.

 

Regards,

Radi

Hello @radiprm,

 

Greetings!

 

Could you help us with the error message you are getting after you enter the hub.

Hello @ppandey,

 

Sorry, I miss input the cortext data lake from AIOps for NGFW form.

Now I already added that and the apps working normally.

 

Thanks.

 

Regards,

Radi

Hello Priya.

 

I am also experiencing the same problem.  First I was sending data to AIOps normally then we introduced CDL which was added to the AIOps settings.  I have reviewed all setting for correctness.   Unable to retrieve regional info is my error message.

 

 

Hello @gregdevosenbridge

 

Greetings from Palo Alto Networks!

 

I saw your post and recommend you to go through the following article:

 

> For onboarding devices to AIOps for NGFW:

    https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/onboard-devices

 

> Activating AIOps for NGFW when you have CDL:

    https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

 

Please check you have followed the steps mentioned in the article correctly.

 

Regards,
Priya Pandey
Product specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

Thank you Priya. These steps have been completed previously. Applications appear at the top of the hub.
Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.

L2 Linker

Hello @gregdevosenbridge

 

 

>  Please go through the attached document  and check if the mentioned domains are allowed in your network in order to access the AIOps page. 

    https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/fqdns 

 

Regards,
Priya Pandey
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw/ct-p/AIOps_for_NGFW
 

  • 1 accepted solution
  • 4205 Views
  • 8 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!