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Security alerts section empty

L1 Bithead

Hello, we ran into an issue where the AIOPs page for the firewalls has the security alerts and recommendations missing.

 

Other sections seem to be OK and displaying health alerts and data, but this one is empty.

 

On a call a Palo engineer said that this is known to the AIOPs backend team and we need to open a case and have it routed to the backend, but going through a case normally, the support engineers are taking a long time and then in the end sending us to the LiveCommunity website.

 

Does anyone know how to resolve this and get in touch with the people that can fix this?



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Accepted Solutions

L3 Networker

Hello @PRyncevic,


As per the update from the backend team, there are no alerts that have been generated from the firewall and only health alerts are generated.


Also as they are updating the security alerts from the backend the alerts till 10-Aug-2022 will be deleted and the new alerts will be generated from 11-Aug-2022


Please be noted that the alert tab will show the alerts maximum of 90 days and the summary page will show the alerts maximum of 30 days.

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*

 

View solution in original post

L1 Bithead

Well the issue came back in another way. The security alerts appeared, but telemetry stopped. The telemetry completely stopped at around the same time (08/12 ~1AM) across several unrelated environments, firewalls and tenants. _No changes were done to telemetry_.

 

Please forward this to the AIOPs backend.

View solution in original post

L3 Networker

Hello @PRyncevic,

 

As per the update from the backend team, The Alerts and its "Last Alert Updated" would not be updated if there is no change in severity.

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*

View solution in original post

17 REPLIES 17

L3 Networker

Hello @PRyncevic,

- I need the following data to help you further

 

1. Please share the screenshot of the alerts tab in the left navigation panel of the summary page.

2. Please let me know that were there any alerts previously present before in the security alerts tab.

3. Please confirm whether the devices are successfully onboarded and sending the data

 

Note: If you want this information to be confidential you can revert to me back in private.

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*







 

L1 Bithead

Hey Likith,

 

Please find attached the screenshot. It's empty, it was not populated before, but these devices are sending data, I can see health alerts and the adoption pie chart, but the security alert section is empty and does not fill up.

 

Thank you

 

 

Hi @PRyncevic -

 

In a Panorama-managed environment, the product looks at the config information from Panorama to create security alerts. 

 

If the Panorama itself is not sending telemetry in this case, please turn on telemetry from Panorama (make sure all 3 checkboxes are on under Settings>Telemetry) and this information should start appearing.

 

This is a panorama unmanaged firewall cluster

L3 Networker

Hello @PRyncevic,

 

Could you please share the screenshot of the health alerts page?

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
 

 

L3 Networker

Hello @PRyncevic,


As per the update from the backend team, there are no alerts that have been generated from the firewall and only health alerts are generated.


Also as they are updating the security alerts from the backend the alerts till 10-Aug-2022 will be deleted and the new alerts will be generated from 11-Aug-2022


Please be noted that the alert tab will show the alerts maximum of 90 days and the summary page will show the alerts maximum of 30 days.

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*

 

>>> there are no alerts that have been generated from the firewall and only health alerts are generated.

 

There are definitely security alerts that should be generated as the firewall is absolutely not following every Palo best practice. This was the core of the issue because security alerts should be there.

 

>> Also as they are updating the security alerts from the backend the alerts till 10-Aug-2022 will be deleted and the new alerts will be generated from 11-Aug-2022

 

I was informed of this by Palo support as well. Fingers crossed that this works today.

L1 Bithead

Looks like the backend people fixed this across the board. Tons of security alerts now

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