Unable to activate AIOps for ngfw

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Unable to activate AIOps for ngfw

L2 Linker

Hi,

   I'm trying to activate AIops for my home PA-440 but don't see the option. I've enabled telemetry for Americas region. The FW is running 10.1.6-h3

Anything else I'm missing ?  

18 REPLIES 18

Hello @psreekan,

 

Please wait for 3 to 4 hours and check whether the device is onboarded into the AIOps instance.

 

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*

L2 Linker

Still no luck. The NGFW doesn't show up in the AIOps instance

L0 Member

We resolved the issue by adding application paloalto-device-telemetry and paloalto-iot-security to the security policy that handles management interface traffic and restarting management-server to force sending telemetry data.

Hello @psreekan,
 

The issue has been resolved from the backend please check and let me know if you are still facing the issue.

 

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*


 

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