8.2.1.47908 causing Excel Add Ons to crash

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8.2.1.47908 causing Excel Add Ons to crash

L0 Member

Updating to Agent 8.2.1.47908 is causing Excel wih Add Ons to fail to launch. Wondering if anyone else has experienced this?

1 accepted solution

Accepted Solutions

Good to know it's not just us. Using 8.2.0.46986 for now and disabling them from auto updating. Seems to be working for now until we get a response on our ticket.

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4 REPLIES 4

L0 Member

Yes we are getting this with users using the Bloomberg Excel add-in. Application will fail to launch when add-in is enabled.

 

Definitely Cortex doing this. Running a machine in a test environment without Cortex installed the add-in works. Has been like this since the content update released yesterday.

Good to know it's not just us. Using 8.2.0.46986 for now and disabling them from auto updating. Seems to be working for now until we get a response on our ticket.

L4 Transporter

Hello all, thanks for reporting this in the Live Community.

Please everyone with this issue open a support ticket so the Support Team can increase the severity according to the affected customers.

JM

Yes we've just done the same and works fine with the latest content version using 8.2.0.46986.

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