Broker VM compatible with VMware ESXi 6.7

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Broker VM compatible with VMware ESXi 6.7

L4 Transporter

Hi,

 

I have a Cortex XDR Pro per Endpoint and I downloaded the OVA to install a Broker VM.

The name of the OVA image that I downloaded from XDR management console is broker-vm-17.0.52.ova.

The problem is that OVA image is vmx-19 and is not compatible with my VMware ESXi, 6.7.0, 17700523.

The maximum hardware version compatible with VMware ESXi 6.7 is vmx-15.

Even that in documentation is mentioned that OVA it's for  VMware ESXi 6.0  or later this image (vmx-19) require minimum VMware ESXi 7.0U2.

 

It's possible to download an older OVA image for Broker VM?

 

Cheers,
Cosmin

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1 accepted solution

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L4 Transporter

Update: 

Cheers,
Cosmin

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5 REPLIES 5

L3 Networker

Hi @CosminM ,

 

Thanks for posting to our Live Community Forum! Would you please open a support issue with our Customer Support team to review and assist you?

 

Thanks,

Silviu

Silviu-Mihail Dascalu

L4 Transporter

Hi @SilviuMihailDascalu,

 

I follow your suggestion and I opened a TAC case for my issue.

Cheers,
Cosmin

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Tahnks @CosminM ,

 

Please let us know the resolution of this.

 

Thanks,

Silviu

Silviu-Mihail Dascalu

L4 Transporter

Hi,

 

It's confirmed that is indeed an issue and will be corrected in the future.

As a work around, we can do the following steps:

  • unzip the OVA file, i use 7zip for that
  • open OVF file with a text editor, replace "<vssd:VirtualSystemType>vmx-19</vssd:VirtualSystemType>" with "<vssd:VirtualSystemType>vmx-13</vssd:VirtualSystemType>" and save the file
  • login to the VMware ESXi hypervisor and deploy the Broker VM using OVF and VMDK files.
Cheers,
Cosmin

Don't forget to Like items if a post is helpful to you!
Please help out other users and “Accept as Solution” if a post helps solve your problem!

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Disclaimer: All messages are my personal ones and do not represent my company's view in any way.

L4 Transporter

Update: 

Cheers,
Cosmin

Don't forget to Like items if a post is helpful to you!
Please help out other users and “Accept as Solution” if a post helps solve your problem!

Read more about how and why to accept solutions.

Disclaimer: All messages are my personal ones and do not represent my company's view in any way.
  • 1 accepted solution
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