BrokerVM proxy configuration error

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

BrokerVM proxy configuration error

L2 Linker

hello, 

 

i'm facing this issue when i try to configure the ip addresse of the proxy so i can send logs throught brokerVM: 

C:\Program Files\Palo Alto Networks\Traps>cytool proxy set "X.X.X.X:YY"

Enter supervisor password:

RpcClient: SendRequest: Error 13: Cloud Defined proxy 'set' internal error = 4 RPC call for proxy command 'set' failed with error, code = 13, message = Cloud D efined proxy 'set' internal error = 4

 

any help please?

 

BR

3 REPLIES 3

L4 Transporter

Hi @NCherbib,

please check that config is Ok with the procedure explained in this doc:

https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/broker-vm/set-up-broker-vm/...

 

You will see at the footer of this document some other related documents related to proxy config. Review your configurations to make sure  you did not forget something.

Additionally check the following document:
https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/broker-vm/set-up-broker-vm/...

 

Check also that you have communications between the endpoint and the broker VM. Ping, or any other tool to make sure that there is a physical network path connecting both devices and there is no FW in the middle dropping your traffic or any other issue with your network communications, even on the endpoint tcp/ip stack, that could cause this error.

If the error persists I would recommend to open a TAC support ticket to investigate further.

Hope this helps,

Luis

 

L3 Networker

Dear NCherbib, 

Could you check agent status with below command. 
cytool runtime query

 

The error which you shared coming from XDR agent and not directly related with BrokerVM .

if you have any additional security product which is installed on same server, please also check that logs, also please check windows logs. 

L2 Linker

u find bellow the service status, they are runing fine, i will check windows logs and the other  security product.

NCherbib_0-1638968424826.png

BR.

  • 3027 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!