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Cortex errors on laptop

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Cortex errors on laptop

AsifSid
L2 Linker

‎06-18-2021 06:14 AM

Hi All,

 

I have been notified that few of the users are receiving errors (attached) related to Cortex.

I need to investigate this but not sure where to start and what to look for, Can anyone guide me here.

 

Regards

Asif Siddiqui

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gjenkins
L4 Transporter

‎06-18-2021 01:25 PM

@AsifSid wrote:

Hi All,

 

I have been notified that few of the users are receiving errors (attached) related to Cortex.

I need to investigate this but not sure where to start and what to look for, Can anyone guide me here.

 

Regards

Asif Siddiqui

Hi @AsifSid ,

 

There are no errors attached. As for troubleshooting, have you tried the troubleshooting sections in the admin guide for the particular operating system and version of Cortex XDR agent that is in use? Errors encountered during install and operation are often logged to the log files listed there.

 

Here's the link to the 7.4 admin guide. Please let me know if links for previous versions are needed. 

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
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