Cortex install fails on the Machines with Traps

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Cortex install fails on the Machines with Traps

L4 Transporter

the Cortex install fails on the systems which already has Traps (previous EPP)


I have tried this command (below) which was recommended by Palo Alto, was working previously for few systems, but isn't the same now

msiexec /i \\fps01\Users\rinesh.nanu.2\Cortex\Cortex_x64.msi CLEAN_AGGRESIVLY=1 /L*v \\fps01\Users\rinesh.nanu.2\Cortex\exc02\log.txt


L4 Transporter

same I could not able to upgrade from Traps to Cortex, during stopping services

New install goes through fine, but upgrade on a machine that has Traps installed gives this error


Traps ver : 4.2.5

Cortex ver: 7.3.1


msiexec /i \\fps01\Users\rinesh.nanu.2\Cortex\Cortex_x64.msi CLEAN_AGGRESIVLY=1 /L*v \\fps01\Users\rinesh.nanu.2\Cortex\exc02\log.txt

L4 Transporter

Hi @Mohammed_Yasin,


From the filename provided, "Cortex_x64," it would seem that you've built a standalone installer for Cortex XDR. However, the version that you've referenced, Traps 4.2.5, an older ESM version, would require a package designed to perform an upgrade from ESM. Could you confirm that you built a package using the "Upgrade from ESM" option as displayed below?


If you have selected this option for your package,  the next step would require opening a case with Support to analyze further. However, I wanted to make sure that this was covered.

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner:

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

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