08-17-2020 09:57 AM
i am using the same installer on all my clients (mac) why do some of my devices have malware and exploit protection and others just malware protection?
08-17-2020 10:14 AM
Hi @jchurch -
The installer should have no bearing on the policy applied. Please check your policy rules to ensure that machines are in the correct filter -- or that they are included.
08-17-2020 10:55 AM
they all have the same policy applied. see the screenshots below. some just don't have exploit protection
08-17-2020 11:58 AM
Hi @jchurch,
Okay, thank you. This may require a little more examination. Are the macOS versions all the same? Second, do you know if full disk access (version macOS 10.15 and later) was granted on all clients as per the document below?
If these boxes have been checked, we are likely going to need to gather a tech support file (TSF) and reach out to support. The TSF can captured by going to your endpoint list > Endpoint Control > Retrieve Support File.
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