08-17-2020 09:57 AM
i am using the same installer on all my clients (mac) why do some of my devices have malware and exploit protection and others just malware protection?
08-17-2020 10:14 AM
Hi @jchurch -
The installer should have no bearing on the policy applied. Please check your policy rules to ensure that machines are in the correct filter -- or that they are included.
08-17-2020 10:55 AM
they all have the same policy applied. see the screenshots below. some just don't have exploit protection
08-17-2020 11:58 AM
Okay, thank you. This may require a little more examination. Are the macOS versions all the same? Second, do you know if full disk access (version macOS 10.15 and later) was granted on all clients as per the document below?
If these boxes have been checked, we are likely going to need to gather a tech support file (TSF) and reach out to support. The TSF can captured by going to your endpoint list > Endpoint Control > Retrieve Support File.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!