Cortex is not revoking non-persistent VDI license.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cortex is not revoking non-persistent VDI license.

L4 Transporter

Hi Community,

 

We have one golden image and non-persistent VDIs are spawning from it. we installed traps in the golden image with VDI enabled=1.  I can see the golden image install type is coming as a golden image, but the VDI generated from this has install type standard instead of VDI. I can see the vdi=0 as well in the VDI machine trapsd.log.

Looks like Cortex is not identifying the VDI as persistent. anyway to resolve ?. 

Any way to check if the system is actually persistent ?. user logged out and logged in, which gives him a new VDI hostname (hope this looks like indicating it is non-persistent )

 

Thanks in advance!.

 

1 REPLY 1

L4 Transporter
Hi Abdul_Razaq,

Could you confirm the VIrtual Application used, the golden image's
operating system, the version of the Cortex XDR agent to be installed, and
the command used to install the Cortex XDR Agent on the snapshot?

We want to ensure that we are deploying to supported software, which you
can do by checking here
for
compatibility.

And assuming that your environment is among the supported software, getting
the command used to install on the snapshot will help confirm that you are
adhering to the installation instructions shown here
in
the section titled "Configure the Cortex XDR Agent for Temporary Sessions."
Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
  • 2014 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!