Cortex XDR 7.1.1 reported as OLD defs after update from 7.0.1.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Cortex XDR 7.1.1 reported as OLD defs after update from 7.0.1.

L0 Member

Hello all.  We are using Global Protect with HIP rules turned on to enforce valid AV, etc. After an update to 7.1.1, HIP was seeing our virus definitions were dated 1/1/1970 for at least a few hours. Had to reboot before GlobalProtect would see current definitions.  Didn't have this problem with prior versions of Cortex XDR.  Additionally, the HIP rules saw 7.0.1 as Traps, but see the current version as Cortex XDR, which is interesting.

 

Has anyone seen either of these things?

1 REPLY 1

L4 Transporter

@ChrisDow1111 wrote:

Hello all.  We are using Global Protect with HIP rules turned on to enforce valid AV, etc. After an update to 7.1.1, HIP was seeing our virus definitions were dated 1/1/1970 for at least a few hours. Had to reboot before GlobalProtect would see current definitions.  Didn't have this problem with prior versions of Cortex XDR.  Additionally, the HIP rules saw 7.0.1 as Traps, but see the current version as Cortex XDR, which is interesting.

 

Has anyone seen either of these things?


Hi @ChrisDow1111 ,

Thank you for contributing to the discussion board.

It would seem that GlobalProtect had some troubles getting accurate data from the Cortex XDR executables and libraries. Is this issue persisting for you on later versions of Cortex XDR? If a Support case was open with GlobalProtect engineers, were they able to guide you through tuning HIP check rules for upgrade scenarios? Or were you advised to disable HIP checks while the upgrades were scheduled?

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
  • 2638 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!