Cortex XDR cannot uninstall

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Cortex XDR cannot uninstall

L0 Member

Dear Team,

I have a cortex xdr cannot uninstall.

all service has been disable. somehow, i uninstall it untill 99%. it will rollback.

Could you please advise how to uninstall it completely or any uninstall cleaner can provide? thank you.

Best Regards



L4 Transporter


thanks for writing us in LiveCommunity

Please feel free to open a TAC support ticket so our engineers can provide an agent cleaner

Remember you would have to run the cleaner twice 1st time booting in safe mode if you are running it in windows. Im not sure which OS are you running our agent on.


Please feel free to mark this as a solution and like


L0 Member

cannot upgrade or un install from server 2012 R2 server, please help

L3 Networker

Open a TAC Case. They can provide a cleaner that will work for your environment. 

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