Cortex XDR Agent 8.0 Windows Requirements? Windows 7 compatible?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cortex XDR Agent 8.0 Windows Requirements? Windows 7 compatible?

L1 Bithead

Hi,

According to the Cortex Helpcenter Cortex XDR Agent version 8.0 should support Windows 7 SP1:

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Corte...

 

But when trying to install it on some test Win 7 and Win 8.1 clients (.NET4.7 installed), the installer itself states the OS is to old and not supported.

Also when trying to upgrade the agent from 7.8 to 8.0 using the portal, it is not allowed with the message "agent has an unsupported older OS version"

 

Does this mean the Helpdesk document is wrong or am I missing something?

 

1 accepted solution

Accepted Solutions

L4 Transporter

Hi @jorntweyts,

 

Thanks for reaching out on LIVEcommunity!

 

Cortex XDR Agent 8.0 does not support Windows 7 SP1.

 

The document that you're referring to is a general requirements for the Cortex XDR Agent.  In looking at it I can definitely understand where the confusion come from.  If you filter to agent version it does show in the .NET section Windows 7 SP1.

 

Screen Shot 2023-03-29 at 9.33.10 AM.png

 

A better reference for future guidance would be the compatibility matrix.   As you can see in the screenshot below Cortex XDR Agent 7.9 is the last agent to support Windows 7.  

Screen Shot 2023-03-29 at 9.35.32 AM.png

 

I apologize for any inconvenience this may have caused and hope this information will help you move forward.  If you have any other questions please feel free to reach out.

 

Have a great day!

 

View solution in original post

2 REPLIES 2

L4 Transporter

Hi @jorntweyts,

 

Thanks for reaching out on LIVEcommunity!

 

Cortex XDR Agent 8.0 does not support Windows 7 SP1.

 

The document that you're referring to is a general requirements for the Cortex XDR Agent.  In looking at it I can definitely understand where the confusion come from.  If you filter to agent version it does show in the .NET section Windows 7 SP1.

 

Screen Shot 2023-03-29 at 9.33.10 AM.png

 

A better reference for future guidance would be the compatibility matrix.   As you can see in the screenshot below Cortex XDR Agent 7.9 is the last agent to support Windows 7.  

Screen Shot 2023-03-29 at 9.35.32 AM.png

 

I apologize for any inconvenience this may have caused and hope this information will help you move forward.  If you have any other questions please feel free to reach out.

 

Have a great day!

 

Thank you Anlync, that does clear up some confusion.👍
 
 
 
 
 
 
  • 1 accepted solution
  • 2924 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!