Cortex XDR Blocked Trend Micro Services [TmCCSF.exe]

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Cortex XDR Blocked Trend Micro Services [TmCCSF.exe]

L0 Member

Dear All, 

 

Suddenly Cortex XDR blocked Trend Micro Apex One Services [TmCCSF.exe]

odweik_0-1703586226252.png

 

 

1 REPLY 1

L4 Transporter

Hi @odweik, thanks for reaching us using the live community.

This kind of issues are usual when using two endpoint security solutions at the same time.

Please add a Exception going to Settings -> Exceptions configuration, go to "Legacy Agent Exceptions", then create a process exception like in this example:

jmazzeo_0-1703596281438.png

- You can limite the Module Name only to the one that has blocked the Trend exe file.

- You can define a smaller Scope to test it first, then you can select your profile or apply this to the all the endpoints (as in the screenshot).

 

Also there is a doc about the compatibility with third party security products: https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Cortex-XDR-and...

 

JM
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