Cortex XDR Blocking Intel process

[arvids_sablovskis]

Hello,
We have noticed a reoccuring issue between our clients, that a intel process is being blocked.
The main cause of it being blocked is IntelGraphicsSoftware.Service.exe with a path something like this - C:\Program Files\WindowsApps\AppUp.IntelArcSoftware_25.40.1953.0_x64__8j3eq9eme6ctt\VFS\ProgramFilesX64\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe. The reason - Suspicious DLL detected (IntelGraphicsSoftware.Wrapper.IGCL.dll)- but looking through it, no malicious activities have been spotted.
I'm wondering if anyone else has encountered this same issues and could it be ruled as a false-positive on Cortex XDR side?

[Guillermolg]

Same here, when reviewing the case,  Wildfire score is now Benign for DLL file

[DiegoDefence]

Hello, 

I don't know if you still have the same issue. But we had a couple of alerts. (I am sure that Cortex has already whitelisted the DLL).
But this is what we did. 
1. Go to intel.com --> Support --> Auto-Update your driver. 
2. Click on "Download Now". Accept and install it. 
2. Run it

3. install the newest version of Graphics - Windows.
4. Reboot computer.   

[P.Sharma903242]

Hey DiegoDefence just wanted to know after going through the process you mentioned did you got any more incidents or it's stopped coming for you