Cortex XDR high RAM usage

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Cortex XDR high RAM usage

L2 Linker

Hello everybody,

 

  We have a problem with RAM usage of our Cortex XDR agents. We have seen this issue about 7-8 endpoints for 2 moth. Ram usage of our endpoints increased up to 2 GB. it seems this is not agent version related problem. Because today we also saw this problem in one of our windows servers which RAM usage of xdr was 14 GB ( agent version 7.6 ). After restarting cortex xdr service everything back to normal.

 

  We are discussing with support but for now there is not any solution.

 

  Is there anybody who have same problem? Or you know what kind of situations can cause this problem?

 

  Thanks in advance.

1 REPLY 1

L3 Networker

Dear OrkanAlibayli,

 

Without checking directly from hosts, not easy to understand reasons. Best thing is to be in touch with Support and they can collect required log files from you and analyse them. 

 

2Gb memory usage is normal for windows, 2Gb is required minimum. But my advise would be if problem occurring specific servers like database, web servers etc, you can focus just that servers and please open case without restart XDR. High memory usage is not common problem and you may hit a bug and needs to be analysed. 

 

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-0/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

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