Cortex XDR Integration with ManageEngine ServiceDesk Plus

[RajeshPremSingh]

Could you please guide us on how to integrate Cortex XDR with ManageEngine ServiceDesk Plus for ITSM?

We would like to understand the recommended integration method and the configuration steps.
Cortex XDR 

[susekar]

Hello @RajeshPremSingh ,

Greetings for the day.

Cortex XDR can be integrated with ManageEngine ServiceDesk Plus using generic integration methods such as Notification Forwarding or the Cortex XDR REST API.

• Notification Forwarding: Alerts or incidents can be forwarded to ManageEngine through email or Syslog.
• REST API: ManageEngine or a middleware solution can periodically retrieve incident details from Cortex XDR and create or update tickets.

-For API integration, credentials can be generated from Settings > Configurations > Integrations > API Keys in the Cortex XDR console.

-For detailed integration requirements and implementation guidance, I recommend reaching out to your Account Team or Professional Services (PS) Team for further assistance.

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Thanks & Regards,
S. Subashkar Sekar