Cortex xdr notification for Licenses

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Cortex xdr notification for Licenses

L2 Linker

Hi All,


I have have received a notification  in Cortex console (top right corner) where it says "Your license has expired or exceeded its capacity, Please contact support"


We have a license capacity of 6000, I need to understand Is it really the capacity has exceeded? or do I need to do some kind of clean-up to release any unused licenses. Even if the license capacity is exceeded how can I explain to the manager that yes its exceeded i need to show the data,


Please help.



Asif Siddiqui




L4 Transporter

First, what type of license to you own?  Prevent, Pro for Endpoint, and/or Pro per TB?  

Second, when you look at the number of agents in endpoint administration interface, what is the count?  There is also an agent dashboard that can be helpful here.  



David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 
  • 1 replies
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