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05-28-2020 01:04 AM
Hi Team,
Some cytool commands were asking to enter supervisor password to proceed, Is this the uninstall password had to set while creating the package? or the Login account password?
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05-28-2020 06:00 AM
One more thing to confirm -- did you run cmd.exe as administrator?
David Falcon
Senior Solutions Architect, Cortex
Palo Alto Networks®
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05-28-2020 05:20 AM
HI @Marsooq_A -
Yes, this is the uninstall password. If you need to change the password, this can be done within the agent profile.
David Falcon
Senior Solutions Architect, Cortex
Palo Alto Networks®
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05-28-2020 05:30 AM
well , It didn't work for me, even I created a dedicated policy for an endpoint with customized agent profile with a known uninstall password to test this. But did not work
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05-28-2020 05:46 AM
Hi @Marsooq_A-
When you go to to your list of endpoints, can you right-click on the machine in question then select Endpoint Data > View Endpoint Policy.
From there, can you please confirm that the machine received the correct profile?
David Falcon
Senior Solutions Architect, Cortex
Palo Alto Networks®
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