03-28-2025 04:04 AM
Hello Everyone,
I am new to Cortex and we are receiving an alert related to "vmtools.exe" on continuous basis. I would like to ask if we can create an exclusions for this alert and how?
Thank you!
03-28-2025 04:58 AM
Hello @M.Mustaqeem ,
Can you confirm the alert name and the module which is detecting?
03-28-2025 05:10 AM
These alerts appear to be false positives. You can create an exception for the Behavioral Threat Protection (BTP) module.
However, I recommend reaching out to Palo Alto Networks Technical Assistance Center (TAC) to have this issue investigated and corrected on the backend. If the engineering team determines the event to be a false positive and globally applicable, they may release a fix in a content update.
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