How to Perform Access to File Triage in Cortex XDR

[Samuel-Setiawan]

Refers to https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Create-Tria...

i cant find menu Forensic or Triage in my Cortex XDR to Access File Triage in Cortex XDR, anyone can help or give a reccomendation how to How to Perform Access to File Triage in Cortex XDR

[Vinothkumar_SBA]

Hi Samuel,

What is your Cortex XDR management console user role? This may be related to user role or user scope assignments. I assume there might be some issues, so please contact your administrator.

[Samuel-Setiawan]

Standart User Role sir

[Vinothkumar_SBA]

Hi Samuel,

1. Go to the Cortex XDR management console.
2. Scroll down to the bottom-left corner.
3. Click on your team's name.
4. Then, click on "About."

After completing these steps, you will be able to see your Cortex XDR management console role. Please share this information as needed.

[Samuel-Setiawan]

 Instance Administrator sir

[aspatil · Accepted solution]

Hello Samuel,

Can you confirm, whether you have forensics addon license. To check, please follow below instructions:

Settings--> Cortex XDR License--> Check for Forensic under addons

If license is not there, please reach out to Accounts Team.

Hope this helps!

Please mark the response as "Accept as Solution" if it answers your query.

Regards.