Incident creation not working good at the moment

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Incident creation not working good at the moment

L3 Networker

Hello dear Cortex XDR Community, 


I tested today some incident creations. In summary I can say, from about 10 executions, 3 Incidents were created under severity high. 

Under severity critical none. 


This is my BIOC:



No of alerts


Exections when I execute the BIOC manually :




How can this be? 

I can reproduce it.

There is no incident creation. 

What am I doing wrong?







L3 Networker

Here the information about the agent version and content version




L0 Member

01 Sys_trigger job "Event Management - Evaluate Alert Manage" is stuck
Find the sys_trigger job:
Add columns "Claimed by" and "System ID"
Get thread dumps from the running job
Review node logs to look for reasons that the job could be stuck and provide resolution

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