Incident creation not working good at the moment

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Incident creation not working good at the moment

L3 Networker

Hello dear Cortex XDR Community, 

 

I tested today some incident creations. In summary I can say, from about 10 executions, 3 Incidents were created under severity high. 

Under severity critical none. 

 

This is my BIOC:

 

Cyber1985_0-1653689586767.png

No of alerts

Cyber1985_1-1653689651167.png

Exections when I execute the BIOC manually :

 

Cyber1985_2-1653689783067.png

 

How can this be? 

I can reproduce it.

There is no incident creation. 

What am I doing wrong?

 

BR

 

Rob

 

2 REPLIES 2

L3 Networker

Here the information about the agent version and content version

 

Cyber1985_0-1653690077254.png

 

L0 Member

01 Sys_trigger job "Event Management - Evaluate Alert Manage" is stuck
Find the sys_trigger job:
/sys_trigger_list.do?sysparm_query=nameSTARTSWITHEvent%20Management%20-%20Evaluate%20Alert%20Manage&sysparm_view=
Add columns "Claimed by" and "System ID"
Get thread dumps from the running job
Review node logs to look for reasons that the job could be stuck and provide resolution

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