Incident creation not working good at the moment

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incident creation not working good at the moment

L3 Networker

Hello dear Cortex XDR Community, 

 

I tested today some incident creations. In summary I can say, from about 10 executions, 3 Incidents were created under severity high. 

Under severity critical none. 

 

This is my BIOC:

 

Cyber1985_0-1653689586767.png

No of alerts

Cyber1985_1-1653689651167.png

Exections when I execute the BIOC manually :

 

Cyber1985_2-1653689783067.png

 

How can this be? 

I can reproduce it.

There is no incident creation. 

What am I doing wrong?

 

BR

 

Rob

 

2 REPLIES 2

L3 Networker

Here the information about the agent version and content version

 

Cyber1985_0-1653690077254.png

 

L0 Member

01 Sys_trigger job "Event Management - Evaluate Alert Manage" is stuck
Find the sys_trigger job:
/sys_trigger_list.do?sysparm_query=nameSTARTSWITHEvent%20Management%20-%20Evaluate%20Alert%20Manage&sysparm_view=
Add columns "Claimed by" and "System ID"
Get thread dumps from the running job
Review node logs to look for reasons that the job could be stuck and provide resolution

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!