Incident creation not working good at the moment

[Cyber1985]

Hello dear Cortex XDR Community, 

I tested today some incident creations. In summary I can say, from about 10 executions, 3 Incidents were created under severity high. 

Under severity critical none. 

This is my BIOC:

No of alerts

Exections when I execute the BIOC manually :

How can this be? 

I can reproduce it.

There is no incident creation. 

What am I doing wrong?

BR

Rob

[Cyber1985]

Here the information about the agent version and content version

[Fowler69]

01 Sys_trigger job "Event Management - Evaluate Alert Manage" is stuck
Find the sys_trigger job:
/sys_trigger_list.do?sysparm_query=nameSTARTSWITHEvent%20Management%20-%20Evaluate%20Alert%20Manage&sysparm_view=
Add columns "Claimed by" and "System ID"
Get thread dumps from the running job
Review node logs to look for reasons that the job could be stuck and provide resolution