issue connection to Cortex Data Lake

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issue connection to Cortex Data Lake

L4 Transporter

Facing issue connection to Cortex Data Lake,

Firewalls are connected to CDL, but are unable to see the logs when the device is on the hub,

looks firewall is sending the logs but can't see them on the explorer page,

In addition, on the HUB, we see the firewall is connected partially. 


L4 Transporter



Thank you for reaching out!


Since you’re asking about firewall connectivity (and I’m assuming this is a PANW NGFW) I’d like to point you to this article to learn more about the different connection statuses you can see in the Dashboard and how to interpret them. I’d also like to point you to this article to reference troubleshooting firewall connectivity.


Would you be willing to provide me with some screenshots to get some more information and clarity on the issue?  If so, please remember this is a public forum and not to post any sensitive information.

Without knowing the specific details of your environment I would recommend opening a case with support if neither of these articles are helpful in finding a solution.  Support will be able to look at the specifics of your issue in order to give you a more specific solution:

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events: Cortex XDR Customer Corner
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