Issue while installing XDR on Linux Server

[Shashanksinha]

Hello,

Even after installing cortex xdr on linux server it is not reflecting on console . We have tried to cytool reconnect force ,we checked comaptible(it is compatible) we tried runtime stop/start command as well.

The services dypd, analyzerd and ited are not in running state no matter what we do.

Please help in resolution of this issue.

Regards,

Shashank

[PiyushKohli]

Hi @Shashanksinha 

Thanks for writing to Live Community.

Since you have verified the agent compatibility and Cortex XDR agent for Linux requirements and tried restarting services but the agent is still not running. In such scenario please open a TAC support case along with the agent logs from the reported endpoint so our TAC engineers can help you further.

To collect agent logs you may follow Step 5 and 6 in the following doc Use the Cortex XDR Agent for Linux

Hope this helps!

Thank You