Issue with Cortex XDR Windows Portable Device Policy Not Working

[Vinothkumar_SBA]

Hi community,

We have assigned the Windows Portable Device block policy to some endpoints. However, we have observed that USBs are still accessible on those machines.

For future troubleshooting, we need to verify whether the policy is correctly assigned and whether the endpoints are properly connected. Could you please provide guidance on how to troubleshoot this issue? Your assistance would be greatly appreciated. Thank you.

[abdrahman]

Dear @Vinothkumar_SBA , 

Hope you are doing well and thank you for reaching out to the Live Community. I see from the query above that you are trying to configure a device control on Cortex XDR, please note that there are some pre requisites which needs to be met such as Cortex XDR agent 7.0 or later. Please find the document below to confirm all the other requisites as well. Thank you: 

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Device-Cont...

And, also please find the documentation below which will help you to find the steps to configure the device control profile in the right direction. Thank you: 

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Device-Cont...

 If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.