MTTR - MTTA

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MTTR - MTTA

Hello, is there a way to compute the Mean Time to Acknowledge (MTTA) and Mean Time to Respond (MTTR) statistics of all the cases ?

 

thank you in advance

1 REPLY 1

L5 Sessionator

You can obtain the MTTR for all incidents by leveraging the built-in widget called "Resolved Incidents MTTR".

Follow the directions as indicated in the screenshot below in numerical order and add it to a dashboard to be able to view it.

bbarmanroy_0-1669703064713.png

Use this guide to be able to add a widget to a dashboard. In addition, you can take a look at all the possible widget options here.

 

It is currently not possible to obtain MTTA.

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