Not able to uninstall 7.3.0 version

[Operator_ADM]

Hello,

I have a PC with Cortex XDR version 7.3.0 and I can't uninstall it. I've already tried the Cytool protect disable command but it doesn't work. I've also tried XDRAgentCleaner 7.6.0 but obviously it doesn't work, it doesn't accept the admin password in any case. Does anyone have a solution?

Thanks

[aspatil · Accepted solution]

Hello @Operator_ADM ,

Thank you for reaching out to our live community.

Please try to do it from the Action Center or from the Endpoints section.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Uninstall-t...

If issue persists, I will suggest you to reaching out TAC support and get the immediate assistance.

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

[Operator_ADM]

Hello,

First of all, thank you for your reply. I've also tried the All Endpoints => Endpoint Control tab and the Action Center but the computer in question doesn't appear because versions below 7.6.0 are not listed in our Cortex interface. So I'm going to contact TAC Support.

Thanks for your help

[Rocky-25 · Accepted solution]

Hi Operator_ADM

There is a cleanup tool for cases like this. Just ask TAC support for it.

Best Regards