Not able to uninstall 7.3.0 version

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Not able to uninstall 7.3.0 version

L0 Member

Hello,

I have a PC with Cortex XDR version 7.3.0 and I can't uninstall it. I've already tried the Cytool protect disable command but it doesn't work. I've also tried XDRAgentCleaner 7.6.0 but obviously it doesn't work, it doesn't accept the admin password in any case. Does anyone have a solution?

Thanks

2 accepted solutions

Accepted Solutions

L4 Transporter

Hello @Operator_ADM ,

 

Thank you for reaching out to our live community.

Please try to do it from the Action Center or from the Endpoints section.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Uninstall-t...

 

If issue persists, I will suggest you to reaching out TAC support and get the immediate assistance.

 

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

 

Ashutosh Patil

View solution in original post

L2 Linker

Hi Operator_ADM

There is a cleanup tool for cases like this. Just ask TAC support for it.

Best Regards

View solution in original post

3 REPLIES 3

L4 Transporter

Hello @Operator_ADM ,

 

Thank you for reaching out to our live community.

Please try to do it from the Action Center or from the Endpoints section.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Uninstall-t...

 

If issue persists, I will suggest you to reaching out TAC support and get the immediate assistance.

 

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

 

Ashutosh Patil

Hello,

 

First of all, thank you for your reply. I've also tried the All Endpoints => Endpoint Control tab and the Action Center but the computer in question doesn't appear because versions below 7.6.0 are not listed in our Cortex interface. So I'm going to contact TAC Support.

 

Thanks for your help

L2 Linker

Hi Operator_ADM

There is a cleanup tool for cases like this. Just ask TAC support for it.

Best Regards

  • 2 accepted solutions
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