"Actions" in action centre are stuck at "In progress" only

[AsifSid]

Hi All,

I have started facing an issue where whatever actions start via action centre, First it says "Pending" after that it turns to "In progress" status. and it stays there , It never shows status as "Completed successfully"

Just to test, I initiated the scan on my own system and for more than 1hour status is "in progress" (Usually the scan finishes in half an hour.

Same with agent uninstallation task, Not sure what's causing this.

Could anyone help here?

Regards

Asif Siddiqui

[gjenkins]

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@AsifSid wrote:

Hi All,

I have started facing an issue where whatever actions start via action centre, First it says "Pending" after that it turns to "In progress" status. and it stays there , It never shows status as "Completed successfully"

Just to test, I initiated the scan on my own system and for more than 1hour status is "in progress" (Usually the scan finishes in half an hour.

Same with agent uninstallation task, Not sure what's causing this.

Could anyone help here?

Regards

Asif Siddiqui

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Hi @AsifSid ,

The reason why a job could be stuck at "In Progress" could be for several reasons given the type of job performed. What do you see when you were to right-click the scan or uninstallation job and select "Additional data?" Is it possible to post a screenshot of that? Usually, some high-level information is available there, which could help understand why the job has not been completed. However, in other cases, I have found that the details just aren't there to make a sound determination and opened a case with Support to get assistance. I can say that the reliability of these jobs improves significantly on Cortex XDR agent version 7.2 and greater. So if your agent versions are lower than 7.2, upgrading may resolve a number of these "In Progress" issues.