reminder for subscription renewal

[balpay]

I'd would like to to know if any reminder process is in place for up coming subcription renewals. We had a cortex edr subscription and the subcription didnt generate any warnings (neither visual within the portal nor a via an enail) and silently went dead and we found out when the edr portal didnt allow us to login. I couldnt event create a case on the customer portal since i cannot choose the expired subscirition. Cortex XDR @subscription

[eluis]

Hi @balpay 

Talk to your PANW account representative for this kind of questions. 

I believe there should be something in place but sales, account managers, etc.. will be more appropriate to talk about this

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Thank you.

Luis