05-13-2022 07:17 AM
I wanted to get everyone else's 2 cents here and see how other people are doing it. My goal here is to prevent writing data to unapproved removeable media but allow reading. I created an device configuration extension profile with disk drives set as read only a few months ago a tested and it functioned as expected and blocked writes to my unapproved drive and allowed writes to my approved drive and still let me read data from it and it reported this all up to the console as " device control violations" which is good as we want our helpdesk to be able to do temporary override. Now fast forward to last week , i still had my profiles set up from when i tested this before and we want to start rolling this out. But now a pop up never happens when you try to write to the unapproved drive (still blocks it at least) and it does not report that up to the console (so wont be able to do temporary overrides). I opened a support case on this as i see in the agent logs errors when trying to display a pop up and errors with sending it to the console.....but support is coming back saying "this is normal behavior" and they will submit a feature request to get it to report up to the console. So i guess i wanted to see if anyone else is having this issue, or how you go about locking down your removeable media.
05-13-2022 09:41 AM
Hi @DougNelson ,
could you please tell me the agent release with this behavior ? also please confirm if before it was working the way expected iwth the same agent version than when it starting to have an abnormal behavior or if you updated agent release or agent content.
Let's try to dig into this a bit more
05-15-2022 04:04 PM
I'm on the latest agent version. I know it worked back in September(not sure the agent version when i tested) and i have not tested since then. So some agent in between caused it would be my guess.
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